PRIVACY POLICY
Last Updated: 01-04-2025
Introduction
Welcome to REMART PRO.
This Privacy Policy explains how REMART PRO ("we", "us", or "our") collects, uses, stores, processes, shares, and protects information when you use our mobile application, website, and related services ("Services").
By accessing or using REMART PRO, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on your use of REMART PRO, we may collect:
Personal Information
Transaction Information
When using Mobile Recharge, DTH Recharge, Bill Payment, or other available Services, transaction information may include:
Mobile Number
Operator
Recharge Amount
DTH Customer ID / Subscriber ID
Consumer Number / Account Number
Biller details
Transaction ID / Reference Number
Transaction date and time
Transaction status
Wallet-related transaction information
Refund/reversal status, where applicable
2. Recharge Data Retention – Two Calendar Months
REMART PRO maintains recharge transaction data in the user-accessible system/app for only the latest two (2) calendar months.
For example, if the current month is September, recharge transaction history available in the system/app may be limited to August and September, subject to system processing and applicable requirements.
Users are therefore advised to download, screenshot, export, or otherwise maintain their own records whenever they require recharge transaction information for future reference.
REMART PRO does not guarantee that recharge transaction history older than two (2) calendar months will remain available in the App or user-accessible transaction history.
Where certain records are required to be retained separately for legal, regulatory, accounting, fraud-prevention, audit, dispute-resolution, or compliance purposes, such records may be retained for the period required or permitted by applicable law. Such retained records may not necessarily be available through the App or provided as ordinary recharge-history records.
3. How We Use Your Information
Information may be used to:
Create and maintain user accounts.
Provide recharge, DTH, bill-payment, and other Services.
Process and verify transactions.
Display available transaction history.
Investigate recharge complaints.
Process eligible refunds/reversals.
Detect and prevent fraud.
Maintain account security.
Provide customer support.
Send transaction and service notifications.
Improve application performance.
Comply with applicable legal and regulatory requirements.
4. Recharge Complaints & Proof
If a user reports a recharge-related issue, REMART PRO may request:
Transaction ID / Reference ID
Mobile/DTH Number
Operator
Amount
Transaction date and time
Screenshots
Other relevant supporting proof
Users should report recharge-related issues promptly and provide complete and valid proof.
After receiving all required and valid proof, REMART PRO may require up to seven (7) working days to verify and process the complaint.
Submission of a complaint does not guarantee a refund. Refund or reversal eligibility depends on transaction status and confirmation from the relevant operator/service provider.
5. User Responsibility for Transaction Records
Because recharge transaction history is maintained in the user-accessible system/app for only the latest two calendar months, users are responsible for maintaining copies of older transaction information where required for their own business, accounting, customer, or other record-keeping purposes.
Users should regularly save or export important transaction details.
REMART PRO does not guarantee retrieval of ordinary recharge-history data through the App after the applicable two-calendar-month availability period.
6. Sharing of Information
REMART PRO does not sell users' personal information.
Information may be shared or processed where reasonably necessary with:
Telecom operators
DTH providers
Billers
Payment gateways
Banks involved in applicable transactions
API providers and aggregators
Technology/infrastructure providers
Authorized government or regulatory authorities where legally required
Only information reasonably necessary for providing, processing, verifying, securing, or complying with applicable requirements relating to the Service will be shared or processed.
7. Data Security
REMART PRO uses reasonable administrative, technical, and organizational safeguards to protect user information.
However, no online service or electronic storage system can guarantee complete security.
Users are responsible for protecting their:
Users should never disclose passwords, OTPs, or PINs to unauthorized persons.
8. Data Retention
Different categories of information may have different retention periods.
Recharge transaction history: User-accessible recharge data is maintained for the latest two (2) calendar months only.
Other account, financial, security, compliance, or legally required records may be retained for different periods where necessary or required by applicable law.
Where information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled according to applicable requirements.
9. User Rights
Subject to applicable law, users may request:
Access to eligible personal information.
Correction of inaccurate information.
Updating of account information.
Deletion of eligible personal information/account data.
Withdrawal of consent where applicable.
Certain information may be retained despite a deletion request where retention is required or permitted for legal, regulatory, accounting, fraud-prevention, dispute, or compliance purposes.
Privacy requests can be sent to:
Email: remartindia@gmail.com
10. Third-Party Services
REMART PRO may depend on telecom operators, DTH providers, billers, banks, payment gateways, aggregators, API providers, and other third-party services.
Such third parties may process relevant information according to their own applicable privacy policies, legal obligations, and service requirements.
11. Customer Support – WhatsApp Only
REMART PRO does not provide telecalling or telephone-based customer support.
Official customer support is available through:
WhatsApp: 91 87144 55379
For transaction-related complaints, users must provide valid transaction details and supporting proof through the official WhatsApp support channel.
12. Changes to This Privacy Policy
REMART PRO may update this Privacy Policy periodically due to changes in Services, technology, business requirements, or applicable laws and regulations.
The latest version will be published through the REMART PRO website or application with an updated "Last Updated" date.
13. Contact Us
REMART PRO
State: Tamil Nadu, India
Email: remartindia@gmail.com
WhatsApp Support Only: 91 87144 55379
Website: https://www.remartpro.in
Important: REMART PRO does not provide telecalling customer support. Recharge transaction history available in the REMART PRO App/system is limited to the latest two calendar months. Users should maintain their own records if transaction information is required for a longer period.