REFUND POLICY
Last Updated: 01-04-2025
1. Overview
At REMART PRO, we aim to provide reliable Mobile Recharge, DTH Recharge, Bill Payment, and other digital services through our platform.
Certain transactions are processed through telecom operators, DTH providers, billers, banks, payment gateways, aggregators, API providers, and other third-party service providers.
This Refund Policy explains when a transaction may be eligible for a refund or reversal and the procedure for reporting transaction-related issues.
Submitting a complaint or refund request does not automatically guarantee a refund.
Refund eligibility will depend on the actual transaction status, supporting evidence, and confirmation or reversal received from the relevant operator, biller, or service provider.
2. Eligible Refund / Reversal Conditions
A transaction may be considered for refund or reversal when:
The transaction has failed but the applicable amount was deducted.
The transaction remains pending and is subsequently confirmed as failed or reversed by the relevant service provider.
The telecom operator, DTH provider, biller, aggregator, or other applicable service provider officially confirms that the transaction was unsuccessful and processes/approves a reversal.
A technical issue results in an eligible reversal being received by REMART PRO from the applicable service provider.
Final eligibility will be determined based on the transaction status and available verification information.
3. Successful Transactions – No Guaranteed Refund
If a Mobile Recharge, DTH Recharge, Bill Payment, or other transaction is confirmed as SUCCESSFUL by the relevant operator, biller, or service provider, it will generally be considered successfully completed.
If the user/customer claims that the service or benefit was not received despite a successful transaction status, REMART PRO may assist in checking or raising the issue with the applicable service provider.
However:
A successful transaction does not become automatically eligible for a refund merely because the customer reports non-receipt.
A refund/reversal can be processed only where applicable based on verification and the relevant operator/service provider's final status or reversal.
4. Wrong Mobile Number / DTH / Bill Details – NO REFUND
Users are fully responsible for verifying all transaction information before confirming a transaction.
Users must carefully verify:
IMPORTANT
If a user enters an incorrect Mobile Number, DTH Customer ID, Subscriber ID, Consumer Number, Account Number, operator, biller, plan, amount, or any other incorrect transaction information, and the transaction is successfully processed using those details:
NO REFUND, CANCELLATION, TRANSFER, MODIFICATION, OR REVERSAL CAN BE GUARANTEED OR PROVIDED BY REMART PRO.
Examples include:
Recharge completed to the wrong mobile number.
Recharge completed to the wrong DTH Customer ID.
Bill payment completed using the wrong Consumer Number.
Payment completed against an incorrect account.
Wrong operator selected.
Wrong recharge plan selected.
Wrong recharge amount entered.
Any other successful transaction caused by incorrect information entered or confirmed by the user.
REMART PRO shall not be responsible for financial loss resulting from incorrect transaction details entered or confirmed by the user.
Users must verify all details before selecting Recharge, Pay, Submit, or Confirm.
5. Non-Refundable Conditions
A refund will generally not be provided where:
The transaction is confirmed as successful by the applicable operator/service provider.
The user entered an incorrect Mobile Number.
The user entered an incorrect DTH Customer ID / Subscriber ID.
The user entered an incorrect Consumer Number / Account Number.
The user selected the wrong operator or biller.
The user selected or entered the wrong recharge amount or plan.
The service was successfully delivered.
The user changes their mind after successfully completing a transaction.
The refund request is based on incorrect or misleading information.
The user submits fake, edited, manipulated, or insufficient proof.
The applicable operator/service provider does not approve or process a reversal for an otherwise successful transaction.
6. How to Report a Recharge / Transaction Issue
Users experiencing a genuine transaction issue must contact REMART PRO through the official WhatsApp Support channel.
Official WhatsApp Support
91 87144 55379
REMART PRO does not provide telecalling or telephone-based customer support.
Users should provide complete information including, where applicable:
Registered Mobile Number / User ID
Transaction ID / Reference ID
Recharge Mobile Number / DTH ID / Consumer Number
Operator / Biller
Transaction Amount
Transaction Date and Time
Transaction Status
Screenshot of the transaction
Other valid supporting proof requested by REMART PRO
Providing incomplete, incorrect, unclear, or invalid information may delay or prevent verification.
7. Verification & Processing Time – Up to 7 Working Days
Once REMART PRO receives complete and valid transaction details and required supporting proof, the complaint will be checked and processed.
Verification and complaint processing may take up to seven (7) working days.
The seven-working-day period will be considered from the time all required and valid information/proof has been received.
This period may involve checking transaction records and obtaining status or confirmation from the relevant operator, biller, aggregator, or service provider.
The seven-working-day processing period does not mean that every complaint will result in a refund.
Refund eligibility depends on the final verified transaction status and applicable service-provider confirmation.
8. Refund / Reversal Method
Where a transaction is confirmed as eligible for refund or reversal, the applicable amount may be:
The exact method may depend on how the original transaction was processed and the applicable operator/service-provider process.
Once REMART PRO has processed an eligible refund/reversal, any additional delay caused by a bank, payment gateway, operator, or other third party may be outside REMART PRO's direct control.
9. Two Calendar Months Recharge Data
REMART PRO maintains user-accessible recharge transaction history in the App/system for only the latest two (2) calendar months.
For example, during September, the available recharge history may generally be limited to August and September.
Users are advised to regularly save, download, screenshot, export, or otherwise maintain their own transaction records where they may require them for a longer period.
REMART PRO does not guarantee that ordinary recharge transaction history older than two calendar months will remain available or retrievable through the App.
Where certain records must be retained separately for legal, regulatory, accounting, fraud-prevention, audit, or compliance purposes, such records may be retained as required or permitted by applicable law. Such retention does not mean those records will remain available as ordinary user-accessible recharge history.
10. Fraudulent or False Refund Claims
REMART PRO reserves the right to reject refund requests involving:
Fake screenshots
Edited or manipulated proof
Incorrect transaction information
False claims
Fraudulent refund requests
Deliberate misuse of the complaint process
Where there is reasonable evidence of fraud, misuse, or security risk, REMART PRO may restrict or suspend the applicable account subject to applicable law and its Terms and Conditions.
11. Third-Party Dependency
Recharge, DTH, Bill Payment, and related Services may depend on third-party operators, billers, banks, payment gateways, aggregators, and API providers.
Therefore, certain transaction-status checks, reversals, and refund decisions may depend on information or confirmation received from those third parties.
REMART PRO will make reasonable efforts to assist with genuine transaction complaints but cannot independently reverse a transaction that has already been successfully processed by a third-party service provider where no reversal is available.
12. Customer Support
For transaction complaints or refund-related assistance:
REMART PRO
State: Tamil Nadu, India
Email: remartindia@gmail.com
WhatsApp Support Only: 91 87144 55379
Website: https://www.remartpro.in
Important Notice
REMART PRO does not provide telecalling customer support.
All recharge/refund complaints should be submitted through the official WhatsApp support number with complete transaction details and valid supporting proof.
Wrong Mobile Number / Wrong DTH ID / Wrong Consumer Number / Wrong Bill Details resulting in a successful transaction are not eligible for a refund from REMART PRO merely because the user entered the wrong details.