TERMS AND CONDITIONS
Last Updated: 01-04-2025
1. Introduction
Welcome to REMART PRO.
These Terms and Conditions ("Terms") govern your access to and use of the REMART PRO mobile application, website, and related services ("Services").
By registering, accessing, or using REMART PRO, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
2. Services
REMART PRO provides digital services including Mobile Recharge, DTH Recharge, Bill Payments and other services made available through the platform.
Certain transactions are processed through telecom operators, billers, payment gateways, banks, aggregators, APIs, and other third-party service providers. Therefore, transaction status and processing may depend on the respective service provider.
REMART PRO reserves the right to add, modify, temporarily suspend, or discontinue any service when required.
3. Account Registration & Security
Users are responsible for providing accurate and complete information during registration.
Users must keep their Username, Password, OTP, PIN, and other account credentials confidential.
Any transaction performed through the registered account will be considered an authorized transaction unless otherwise established through appropriate verification.
Users must immediately report any suspected unauthorized access through the official REMART PRO WhatsApp support channel.
4. User Responsibilities
Users must use REMART PRO only for lawful purposes.
Users shall not:
Use the platform for fraudulent or illegal activities.
Attempt unauthorized access to another account or REMART PRO systems.
Submit fake, edited, manipulated, or misleading transaction proof.
Misuse or attempt to interfere with the application or services.
Violate applicable laws or service-provider requirements.
5. Recharge & Bill Payment – User Must Verify Details
The user is solely responsible for checking and confirming all transaction details before submitting any Recharge, DTH Recharge, or Bill Payment request.
Before confirming a transaction, users must carefully verify:
Mobile Number
Mobile Operator
Recharge Amount
Recharge Plan
DTH Customer ID / Subscriber ID
DTH Operator
Consumer Number / Account Number
Electricity / Utility Bill Details
Bill Amount
Other beneficiary or service details
IMPORTANT – WRONG NUMBER / WRONG DETAILS – NO REFUND
If a user enters an incorrect Mobile Number, DTH Customer ID, Subscriber ID, Consumer Number, Account Number, Operator, bill-payment details, or any other incorrect beneficiary/service information, and the transaction is successfully processed against those details, REMART PRO cannot cancel, reverse, transfer, modify, or refund that transaction.
This includes, but is not limited to:
Recharge made to the wrong mobile number.
Recharge made to the wrong DTH account/customer ID.
Payment made using the wrong electricity consumer number.
Payment made to an incorrect bill account.
Wrong operator selected by the user.
Wrong recharge amount or plan selected by the user.
Any other transaction completed using incorrect information entered or confirmed by the user.
Once such a transaction is successfully processed, no refund can be claimed from REMART PRO merely because incorrect details were entered by the user.
REMART PRO is not responsible for losses caused by incorrect transaction details submitted or confirmed by the user.
Users must verify all details carefully before clicking Recharge, Pay, Submit, or Confirm.
6. Successful Transactions
Once a recharge or bill payment has been successfully processed and confirmed by the respective operator, biller, or service provider, cancellation or refund cannot be guaranteed.
A transaction shown as SUCCESS by the relevant operator/service provider will generally be treated as a completed transaction.
If the customer claims that the benefit was not received despite a successful status, REMART PRO may assist in raising or verifying the complaint with the relevant service provider. However, a refund will depend on the final confirmation/reversal from the respective operator or service provider.
7. Recharge Complaints & Seven Working Days Processing
If a user experiences a genuine recharge or transaction issue, the user must submit complete and valid proof through the official REMART PRO WhatsApp support channel.
Required information may include:
Transaction ID / Reference ID
Mobile/DTH/Consumer Number
Operator or biller
Transaction amount
Transaction date and time
Relevant screenshots
Operator confirmation, where required
Any additional proof requested for verification
After receiving all required and valid information, REMART PRO will check and process the complaint.
Recharge-related complaints may require up to seven (7) working days for verification and processing from the date on which complete and valid proof is received.
Submitting a complaint does not guarantee a refund.
Refund or reversal eligibility depends on transaction status, verification results, and confirmation from the relevant operator, biller, aggregator, or service provider.
Incomplete or incorrect proof may delay or prevent complaint processing.
8. Refund & Reversal Policy
A refund or reversal will be processed only when the transaction is eligible and the relevant operator/service provider confirms or processes the reversal.
Refund will generally NOT be provided when:
The recharge was successfully completed.
The user entered the wrong mobile number.
The user entered the wrong DTH Customer ID / Subscriber ID.
The user entered the wrong Consumer Number / Account Number.
The user selected the wrong operator.
The user selected the wrong recharge amount or plan.
A bill payment was successfully processed using details provided by the user.
The operator/service provider confirms the transaction as successful.
Where an eligible transaction is reversed by the operator/service provider, the applicable amount may be credited back to the user's REMART PRO wallet/account or through the applicable refund method.
9. Customer Support – WhatsApp Only
REMART PRO DOES NOT PROVIDE TELECALLING OR TELEPHONE CUSTOMER SUPPORT.
All official customer support is provided through WhatsApp only.
Official WhatsApp Support: 91 87144 55379
For recharge or bill-payment complaints, users must send the Transaction ID, registered details, relevant screenshots, and required supporting proof through WhatsApp.
Users should not expect incoming or outgoing customer-support calls from REMART PRO.
10. Third-Party Services
REMART PRO depends on third-party telecom operators, DTH providers, billers, banks, payment gateways, API providers, aggregators, and other service providers.
REMART PRO does not directly control their systems, servers, transaction-processing times, refund decisions, or technical availability.
Temporary downtime, operator delays, server issues, maintenance, network failures, or other third-party technical issues may affect Services.
11. Commission, Margin & Offers
Commission, margin, cashback, incentive, promotional benefits, or other offers may vary depending on operator and service-provider policies.
REMART PRO reserves the right to revise, increase, decrease, suspend, or discontinue commissions or offers when required.
The applicable commission or benefit will be determined according to the prevailing terms at the time of an eligible transaction.
12. Intellectual Property Rights
All REMART PRO branding, logos, application software, graphics, content, designs, and other proprietary materials are owned by or licensed to REMART PRO.
Unauthorized copying, reproduction, modification, distribution, or commercial use is prohibited.
13. Privacy & Data
REMART PRO may collect and process information necessary for account creation, transaction processing, customer support, security, fraud prevention, regulatory requirements, and operation of its Services.
Users are responsible for providing accurate information.
Personal information will be handled according to the REMART PRO Privacy Policy and applicable laws.
14. Account Suspension or Termination
REMART PRO may restrict, suspend, or terminate an account where there is reasonable evidence of:
Additional verification may be requested before restoring access.
15. Limitation of Liability
To the maximum extent permitted by applicable law, REMART PRO shall not be responsible for indirect, incidental, special, or consequential losses arising from circumstances beyond its reasonable control.
This includes interruptions or delays caused by operators, billers, banks, payment gateways, API providers, network failures, server downtime, maintenance, or other third-party systems.
REMART PRO shall not be responsible for financial loss resulting from incorrect Mobile Numbers, DTH IDs, Consumer Numbers, Account Numbers, operators, plans, amounts, or other transaction information entered or confirmed by the user.
Nothing in these Terms excludes any liability that cannot legally be excluded under applicable law.
16. Disclaimer
REMART PRO Services are provided on an "as available" basis.
While reasonable efforts are made to provide reliable Services, REMART PRO cannot guarantee uninterrupted availability because certain Services depend on third-party systems.
17. Governing Law & Jurisdiction
These Terms shall be governed by the applicable laws of India.
Subject to applicable law, disputes relating to REMART PRO shall be subject to the jurisdiction of competent courts in Tamil Nadu, India.
18. Changes to Terms
REMART PRO may modify these Terms when necessary due to changes in Services, operator policies, business requirements, regulatory requirements, or applicable laws.
The latest version will be published through the REMART PRO website or application.
Continued use of REMART PRO following an update constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
19. Contact Us
REMART PRO
State: Tamil Nadu, India
Email: remartindia@gmail.com
WhatsApp Support Only: 91 87144 55379
Website: https://www.remartpro.in
Important: REMART PRO does not provide telecalling customer support. For recharge or bill-payment issues, users must contact the official WhatsApp support number and provide complete transaction details and valid supporting proof.